Privacy Policy

Who we are

RanCel DataHub (“we”, “us”) operates this website, which sells mobile data bundles, WAEC/BECE results checker PINs, AFA registrations, digital products (including streaming and subscription access), social media growth (“boosting”) services, and rented phone numbers for SMS verification. For the purposes of the Data Protection Act, 2012 (Act 843), the data controller is RANCEL DATAHUB. This policy explains what personal data we collect, why, how we use it, and the rights you have over it.

Information we collect

We only collect what we need to provide the service you request:

• For any order: the phone number the product is for, and a contact phone number for tracking your order.
• If you create an account: your name, email address, and phone number, plus a securely hashed version of your password (we never store your password in readable form).
• For AFA registration: your full name, phone number, ID number (e.g. Ghana Card or voter ID), date of birth, town, region, occupation, and optionally your crop/produce. This is required to submit your registration to our registration partner.
• For social media boosting orders: the link or username of the content/account you want us to grow, and the quantity of the service you’ve purchased (e.g. followers, likes, views).
• For SMS number rentals: the service and country you selected, and the verification code received on the rented number, which we display back to you so you can complete your own sign-up or verification elsewhere. We do not retain the rented number or code beyond what’s needed to show it to you and keep a record of the order.
• For certain digital products: some products are delivered by briefly checking our own business inbox for a newly arrived code (for example, a one-time sign-in code for a shared subscription) after you confirm you’ve requested one. This only ever reads our own inbox, never yours, and only shows you the specific code, not any other email content.
• Wallet balances: if you use a wallet feature (such as for SMS number rentals), we keep a record of your deposits, balance, and transaction history so orders and refunds can be tracked accurately.
• If you apply to become an agent/reseller: your application details, and, if approved, payout details (such as mobile money number) used to pay out your earnings or withdrawals.
• Payment information: handled entirely by Paystack. We do not see or store your card or mobile money details — we only receive a payment reference and confirmation of whether payment succeeded.
• Technical data: a session cookie to keep you logged in, and standard server logs (such as IP address and request times) used for security and troubleshooting.

How we use your information

We use your data to process and fulfil your orders, deliver data bundles and PINs, submit AFA registrations, place and track social media boosting orders, rent and deliver SMS verification numbers and codes, deliver other digital products you purchase, maintain any wallet balance and its transaction history, confirm payments, let you track orders, provide customer support, keep records for accounting, administer the agent/reseller program, and prevent fraud or abuse. We do not use your personal data for automated decisions that produce legal effects about you.

Who we share it with

We share only what is necessary to complete your order: the recipient number and bundle details with our data supplier (Cledanet); your AFA registration details with our registration partner; the link/username and quantity for boosting orders with our social media growth panel; the service and country selected for SMS rentals with our SMS number provider (SMSPool); and payment details directly between you and Paystack. These providers process this data to deliver the service and are expected to protect it. We do not sell your personal information to anyone. We may disclose data where required by law or to protect our legal rights.

How long we keep it

We keep order and transaction records for as long as needed to provide support and to meet accounting and legal obligations. Account data, wallet balances, and transaction history are kept while your account is active. You can ask us to delete data we are not legally required to retain.

Your rights

Under the Data Protection Act, 2012 you have the right to access the personal data we hold about you, to correct inaccurate data, to ask us to stop processing or to delete your data in certain circumstances, and to complain to the Data Protection Commission of Ghana. To exercise any of these, contact us at Contact Page and we will respond within a reasonable time.

Security

We take reasonable technical measures to protect your data — passwords are hashed, payment details never touch our servers, access is limited, and sensitive integrations (such as our inbox-checking delivery method) are scoped to read only what’s needed to complete your order. No system is perfectly secure, but we work to reduce risk and to respond quickly if a problem arises.

Changes and contact

We may update this policy from time to time; the “last updated” date above shows when. For any question about your data or this policy, reach us through the Contact.